In-Joy' by Nelly Grosjean

Rest assured that the safety of your little treasures is our top priority. Always consult a physician before using essential oils, and ensure they are applied only to the small tummies of bears for children under 4 years old to avoid any risk of allergies or adverse reactions.

We would like to emphasize the importance of not mixing scents to prevent any olfactory confusion or undesirable effects. Each little tummy is a dedicated space for a specific fragrance, ensuring a perfectly tailored sensory experience for every family member using a Cuddlings World bear.

We are committed to providing you with a satisfying shopping experience. However, we understand that sometimes you may need to return a product or request a refund.

Our return and refund policy is designed to be simple and fair. Please take a moment to read the details below:

Returns:

• You have the right to return a product within 30 days of the purchase date.
• The product must be in its original condition, unused, and in its original packaging, with all labels and accessories included.
• Please include proof of purchase, such as a receipt or invoice, with your return.
• Customized or altered products are not eligible for return, except in the case of a manufacturing defect.

Return Process:

• To initiate a return, please contact our customer service at info@cuddlings.world or by phone at +41 22 989 15 15.
• Our customer service team will guide you through the return process, including shipping methods and the correct return address.
• Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

Refunds:

• Once we have received and inspected the returned product, we will process your refund within 15 business days.
• Refunds will be issued using the original payment method, unless otherwise instructed by you.
• Please note that initial shipping fees are non-refundable, except in cases of errors on our part.

Defective or Damaged Products:

• If you receive a defective or damaged product, please contact us immediately.
• We will guide you through the process for a replacement or refund.

We strive to ensure your satisfaction at every step of your shopping experience. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us. We are here to help.

This return and refund policy is subject to change without notice. Please check our website regularly for updates.

Last updated: December 12, 2023

Order and shipment tracking is an essential service we provide to allow you to monitor the status of your order from the moment of purchase until it arrives at your doorstep. Here’s how it works:

Order Confirmation: After placing your order on our website or by phone, you will receive an order confirmation email. This confirmation will include a unique order number that you can use to track your order.

Order Processing: Our team begins processing your order, which includes preparing the products, packaging them, and verifying the availability of the items you selected.

Shipping Notification: Once your order has been shipped, you will receive an email notification with the shipping details. This notification will also include a tracking number, usually provided by the carrier we use.

Shipment Tracking: You can use the tracking number to follow your order’s real-time location. You can access this feature by visiting our website and logging into your account, if applicable. Alternatively, you can click the tracking link in the shipping notification email to be redirected to the carrier’s tracking page.

Delivery: You can monitor your order’s delivery progress through the tracking information. Typically, you will be informed of the estimated delivery date, the scheduled delivery window, and any important updates regarding your order.

Assistance: If you experience any issues with tracking your order or have questions regarding delivery, our customer service team is here to help. You can contact us by phone or email, and our team will be happy to address all your concerns.

Order and shipment tracking is designed to provide a transparent, worry-free shopping experience. We are committed to keeping you informed about your order’s progress and ensuring that your items arrive safely and on time. Thank you for trusting Cuddlings World for your online purchases, and please do not hesitate to contact us if you have any questions or specific needs regarding your order.