General Terms and Conditions of Sale

Cuddlings World – Mr. Olivier Wasem

Creator and Promoter of the “Cuddlings World” Concept

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General Provisions

These General Terms and Conditions of Sale of Cuddlings World (“SWA”) govern the contractual framework arising from business transactions with any natural or legal person, exclusively concerning the products and services marketed under the “SWA” label as presented on the website: https://www.cuddlings.world.

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They govern the contractual relationship between the Client (“Client”, “You”) and SWA for all contracts concluded with respect to the products and services concerned, including those of the online store.

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By placing an order, the Client expressly accepts these Terms and Conditions of Sale (“T&Cs”) and the Privacy Policy as an integral part of the contract.

These conditions apply exclusively to all deliveries and services provided by SWA, to the exclusion of any other terms and conditions.

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The Client’s terms and conditions that conflict with or deviate from these T&Cs shall not be recognized. Any additional agreement or undertaking made by SWA does not require Client approval. SWA expressly reserves the right to amend these T&Cs at any time.

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The offer and delivery via the online shop or otherwise are directed exclusively at Clients domiciled or headquartered in Switzerland, Liechtenstein, or the Principality of Monaco. Otherwise, SWA reserves the right to increase its price or add additional charges to the Client’s order.

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SWA processes your data with strict confidentiality and in compliance with the provisions of applicable Swiss data protection law (including the Swiss Federal Act on Data Protection – FADP/LPD – and any other applicable provisions).

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Your data may only be disclosed to third parties if you have expressly authorized us to do so in our Privacy Policy, or where disclosure is required by law.

Affiliated companies and group entities of SWA are not considered third parties.

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Our Terms of Use and Privacy Policy are available here: https://www.cuddlings.world/termes-et-conditions.

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SWA also manages an online store on https://www.cuddlings.world offering products and services selected and/or created by SWA (hereinafter “Products / Services”).

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Products / Services presented on the website are offered individually or in bundles (see Section 4). SWA may at any time expand or modify its range of Products / Services.

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Prices already reflect economies of scale according to the quantities ordered by the Client.

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All prices listed on the SWA website are in Swiss francs (CHF), to which applicable value-added tax (VAT) will be added when due.

The applicable prices are those in effect at the time of the order, including any shipping charges separately indicated, where applicable.

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SWA reserves the right to change its prices at any time and to add administrative fees.

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Any “discounts” displayed in the online shop are rounded and calculated based on the unit purchase price.

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Orders and Confirmation

Once the Client has placed a firm and binding order by accepting the T&Cs and Privacy Policy via a click on the “Complete Purchase / Buy / Book / Order” button (or similar wording), or by using an SWA gift voucher, the Client receives an automatically generated order confirmation sent to the email address provided. This confirmation is a copy of the Client’s SWA order form.

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Receipt of an order confirmation does not guarantee availability or deliverability of the Products.

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All offers and information provided on the SWA website are non-binding.

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Each Client order is subject to availability, deliverability, accuracy of the indicated price, possible event cancellation, and receipt of payment. The final binding contract comes into force once the Client receives an electronic shipping confirmation or upon the occurrence of an event, but at the latest upon delivery of the ordered Products and/or on the event date. This also applies to partial deliveries.

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If payment is not made within the required timeframe, or if part or all of the ordered Products cannot be delivered, SWA reserves the right to cancel the order in full or in part.

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If the Client does not receive the ordered Products within ten (10) days (or within the delivery timeframe indicated on the website or order form) after receipt of the shipping confirmation or delivery date (postmark shall prevail), the Client must notify SWA in writing (email: info@cuddlings.world or postal letter).

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Gift Vouchers

The Client may purchase gift vouchers or other Products / Services on the SWA website and offer them to third parties.

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Our General Terms and Conditions of Sale and Privacy Policy apply equally to gift voucher purchases. The following specific provisions also apply:

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• Issuance: SWA gift vouchers, if available, may be used in accordance with these terms for purchases made on the SWA website. The gift voucher will be sent as a PDF or electronic file to the purchaser’s email address once payment has been received. The purchaser may then forward the gift voucher to third parties. In such cases, the purchaser undertakes not to use the voucher code and not to disclose it to any other parties.

• Purchase: Clients may purchase vouchers in predefined amounts available on the SWA website. Vouchers may be used personally or gifted to others. Payment for gift vouchers is only possible via credit card, PayPal, or any other online payment method made available by SWA.

• Use: A Client account is not required to redeem an SWA gift voucher. Vouchers may be used for a “guest checkout” order. Each voucher may only be redeemed once, at the time of the first order.

• Validity: Gift vouchers are valid for twelve (12) months from the date of purchase. The validity period is indicated on the voucher. Vouchers must be fully redeemed before the expiry date. Partial redemptions are permitted, but no compensation or reimbursement will be given for any remaining balance.

• Responsibility: The Client must keep the voucher code confidential and only share it with the intended recipient. SWA accepts no liability for loss, theft, misuse, or technical delays in transmission of vouchers.

 

Delivery and Returns

Stored goods are generally dispatched within 1–2 working days after receipt of the order. If the ordered Products are not in stock, the Client will be informed immediately, and delivery will be made as soon as possible, subject to Client agreement.

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All availability and delivery time information is provided for reference only. Depending on the specifics of the order, a reasonable delivery time will be communicated to the Client, which should not exceed 90 business days from order confirmation.

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Delivery delays do not entitle the Client to withdraw from the contract or to claim damages.

If Products are not received, they must be reported within 10 days of the delivery date.

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Refusal to accept delivery will result in processing fees equal to the amount incurred by SWA, subject to a minimum of CHF 250, plus 30%, in addition to shipping and packaging costs, which will be invoiced immediately.

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Delivery is considered fulfilled once the Products are handed over to the delivery provider chosen by SWA (e.g., Swiss Post). At that point, risk and benefit are transferred to the Client.

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Partial deliveries must be accepted. If certain Products are no longer available, the sales contract will only be void for those unavailable items.

Undeliverable or returned parcels will be fully invoiced to the Client.

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Unless otherwise agreed, shipping costs are included in the price indicated on the SWA website or defined and accepted in the order form. Customs duties or other charges are borne exclusively by the Client. SWA reserves the right to amend shipping costs at any time.

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Returns

For hygiene and product safety reasons, SWA only accepts returns if Products are unopened, undamaged, and in their original packaging. Returns are permitted within 10 days after delivery (postmark shall prevail). Return shipping costs are borne exclusively by the Client.

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Warranty and Liability

SWA guarantees that the Products shipped have been appropriately stored and are delivered in their original packaging.

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The Client must check the Products upon receipt and report any defects immediately. Complaints must be submitted in writing within 5 days for visible defects, or promptly upon discovery for hidden defects.

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If not reported in time, the Client acknowledges that delivery was in conformity and that the Products were in perfect condition. Minor deviations typical in trade due to material characteristics are not considered defects.

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Defective Products may be returned after prior notification to SWA. Replacement Products or credit notes will be issued as agreed, unless the Client failed to notify defects in due time. Any further warranties, particularly regarding product properties or effects, are excluded to the extent permitted by law. This also applies to product liability.

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SWA has no obligation to provide replacements if it proves the defect is not attributable to SWA (e.g., misuse, use for unintended purposes, or later modification by the Client). Claims for damages due to errors in images, pricing, or text are excluded. Product images may differ from delivered Products.

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Governing Law and Jurisdiction

If the parties cannot reach an amicable settlement, the dispute shall be submitted to the competent courts in Switzerland.