Article 1 – Principles

These Terms of Use govern the legal framework of the Cuddlings World website, its affiliated services, products, and activities.

The website https://www.cuddlings.world (including related domains) is operated by:

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• SW Agency Sàrl, a company registered with the Geneva Commercial Register

• Headquarters: Rue Cherbuliez 2, 1207 Geneva, Switzerland

• Email: info@cuddlings.world

• Phone: +41 22 989 15 15

• Directors: Olivier Wasem and Sammy Wasem

 

Access to and use of the website imply full acceptance of these Terms of Use.

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Article 2 – Amendments and Duration

These Terms of Use remain in force for an indefinite period and take effect from the User’s first access to the website.

The Publisher reserves the right to amend these Terms at any time, without prior notice. The applicable version is the one published online at the time of navigation.

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Article 3 – Website Access

The website is accessible free of charge to any User with an internet connection. Related costs (hardware, software, internet connection) remain the User’s responsibility.

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The Publisher may suspend or interrupt access to the website and its services at any time, particularly for maintenance purposes.

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Services provided include:

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• Diffusers of scents, essential oils, and related products,

• High-quality plush toys and sensory companions,

• Tools fostering emotional intelligence and sensory awakening,

• Marketing, promotional, and communication activities managed by SW Agency.

 

Article 4 – Liability

The Publisher cannot be held liable in the following cases:

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• Technical failure, breakdown, difficulty, or interruption preventing access to the website,

• Damages caused to the User’s equipment, data, or browsing (viruses, cyberattacks, etc.),

• Improper or unlawful use of the website by the User.

 

⚠️ Important notice: Products offered (toys, diffusers, essential oils) are not medical devices. They do not replace professional medical advice or treatment.

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Article 5 – Intellectual Property

All elements of the website (texts, logos, graphics, images, videos, designs, products, trademarks, etc.) are protected by intellectual property laws.

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They remain the exclusive property of Mr. Olivier Wasem, unless otherwise stated. Any reproduction, representation, or distribution, even partial, without prior written consent, is strictly prohibited.

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Article 6 – Hyperlinks

The creation of hyperlinks to any part of the website is subject to the Publisher’s prior written authorization.

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Third-party websites accessible via hyperlinks are outside the Publisher’s control and responsibility.

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Article 7 – Personal Data Protection

Data Collected

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The website may collect the following personal data:

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• Account creation: first name, last name, email address, phone number, postal address;

• Connection data: browsing data, IP address, geolocation;

• Profile data: information voluntarily provided by the User;

• Payment data: bank or credit card information (via secure third-party providers);

• Communication data: messages exchanged between users;

• Cookies and tracking technologies.

 

Purpose of Processing

Collected data are used to:

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• Provide access to services and features,

• Improve User experience,

• Manage billing and payments,

• Ensure security and fraud prevention,

• Provide customer support,

• Send promotional information (subject to prior consent).

 

Data Retention

Personal data are retained:

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• As long as the User’s account remains active,

• Then archived for a maximum of 5 years to comply with legal and tax obligations.

 

Data Sharing

Personal data may be shared with:

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• Technical, payment, and financial service providers,

• Public authorities where legally required,

• Business partners in the event of merger, acquisition, or asset transfer.

 

User Rights

In accordance with the GDPR (EU) and the Swiss Federal Act on Data Protection (LPD 2023), Users have the following rights:

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• Right of access,

• Right of rectification,

• Right to erasure,

• Right to restriction of processing,

• Right to object,

• Right to data portability.

 

To exercise these rights, Users may contact: info@cuddlings.world. Proof of identity may be required.

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Article 8 – Cookies

The website uses cookies and tracking technologies to:

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• Ensure proper technical functioning,

• Measure audience and analyze browsing,

• Provide personalized content and services.

 

Users may manage or withdraw consent via their browser settings or through the cookie management banner.

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Article 9 – Governing Law and Jurisdiction

These Terms of Use are governed by Swiss law.

In the event of a dispute, and in the absence of an amicable settlement, exclusive jurisdiction is granted to the courts of the Canton of Geneva, Switzerland.